Delivery and Return
Your order is uniquely printed just for you, so it’s essential to understand the following:
Size and Fit
We don’t handle refunds or exchanges if the size or fit isn’t right. It’s crucial to select the appropriate size when ordering. To assist, each product page features a size chart for reference.
Delivery Address Issues
If a package can’t be delivered due to inaccurate or incomplete address details, we can’t take responsibility. We strive to ensure accuracy by sending an order confirmation immediately after you place an order, allowing you to verify the shipping details. Any reshipment costs due to incorrect address information will be billed to the customer.
Returns and Exchanges
Our return and exchange policy lasts for 30 days from the day you receive the product. After this period, we’re unable to process refunds or exchanges.
Changes To Your Order Or Cancellation
Once you’ve placed an order, there’s a 12-hour window for any adjustments or cancellations. After this timeframe, we begin processing your order, and no further changes or cancellations can be made.
To request modifications or a cancellation:
Email us within 12 hours at support@footerz.com.
Please provide:
- The name and email associated with the order.
- Your order number.
- Details of the changes you’d like to make.
Issues With Your Order?
At Walfave Designs, we prioritize the quality and accuracy of your order. Nonetheless, should you encounter any of the following issues with your product, we’re here to promptly assist and rectify:
- The product has defects.
- The printing quality is subpar.
- The received product differs from what was displayed on our website.
- To facilitate a swift resolution, Please also provide:
- Your order number.
- Clear photographs that highlight the issue – whether it’s a product defect, poor print quality, or a discrepancy from the displayed product.
- Reach out to us via email at support@footerz.com., and our dedicated support team will arrange a replacement for you!
Haven’t Received Your Order?
If you haven’t received your item within 30 days, please reach out to our team via our Contact Us page. We’ll either arrange for a replacement or refund your purchase. However, it’s essential to note that this policy doesn’t cover mistakes made due to incorrect shipping details provided by customers or missed package deliveries.
Return Policy
Our products are printed exclusively for you, so WE DO NOT ACCEPT RETURNS. However, if there is a problem with your order, such as a defect or incorrect item, we are available to assist you. Please provide:
- A photo highlighting the specific issue with the product.
- The order number associated with the purchase.
Before proceeding, ensure:
- The purchase was made within the last 30 days.
- The product hasn’t been worn, washed, or used.
- Either the product or its print has a defect, OR the received product differs from what you ordered.